Class TicketingService

Hierarchy

TicketingService

Index

Constructors

constructor

Methods

Constructors

constructor

new TicketingService(options: any): TicketingService

- Defined in packages/sengsara-ticketing/dist/services/ticketing-service.d.ts:9
Parameters
- options: any
Returns TicketingService

Methods

addAttachment

addAttachment(ticket: Ticket, ma: Attachment, params: any): Promise<Attachment>

- Defined in packages/sengsara-ticketing/dist/services/ticketing-service.d.ts:19
Parameters
- ticket: Ticket
- ma: Attachment
- params: any
Returns Promise<Attachment>

addTicketAssignee

addTicketAssignee(ticket: Ticket, ticketAssignee: any): void

- Defined in packages/sengsara-ticketing/dist/services/ticketing-service.d.ts:17
Parameters
- ticket: Ticket
- ticketAssignee: any
Returns void

addTicketGroup

addTicketGroup(ticket: Ticket, ticketGroup: any): void

- Defined in packages/sengsara-ticketing/dist/services/ticketing-service.d.ts:18
Parameters
- ticket: Ticket
- ticketGroup: any
Returns void

addTicketUser

addTicketUser(ticket: Ticket, message: Message, messageUser: MessageUser): void

- Defined in packages/sengsara-ticketing/dist/services/ticketing-service.d.ts:16
Parameters
- ticket: Ticket
- message: Message
- messageUser: MessageUser
Returns void

commentingTicket

commentingTicket(ticket: Ticket, message: Message): Ticket

- Defined in packages/sengsara-ticketing/dist/services/ticketing-service.d.ts:22
Parameters
- ticket: Ticket
- message: Message
Returns Ticket

create

create(data: any, params: any): Promise<Ticket>

- Defined in packages/sengsara-ticketing/dist/services/ticketing-service.d.ts:11
Parameters
- data: any
- params: any
Returns Promise<Ticket>

createTicket

createTicket(message: Message, params: any): Promise<Ticket>

- Defined in packages/sengsara-ticketing/dist/services/ticketing-service.d.ts:23
Parameters
- message: Message
- params: any
Returns Promise<Ticket>

creatingTicket

creatingTicket(ticket: Ticket, message: Message): Ticket

- Defined in packages/sengsara-ticketing/dist/services/ticketing-service.d.ts:20
Parameters
- ticket: Ticket
- message: Message
Returns Ticket

getMessageContactId

getMessageContactId(message: Message): number

- Defined in packages/sengsara-ticketing/dist/services/ticketing-service.d.ts:12
Parameters
- message: Message
Returns number

getOpenTicket

getOpenTicket(message: Message): Promise<{}>

- Defined in packages/sengsara-ticketing/dist/services/ticketing-service.d.ts:14
Parameters
- message: Message
Returns Promise<{}>

getOptions

getOptions(message: any): any

- Defined in packages/sengsara-ticketing/dist/services/ticketing-service.d.ts:13
Parameters
- message: any
Returns any

mapRole

mapRole(message: Message, roleId: string): string

- Defined in packages/sengsara-ticketing/dist/services/ticketing-service.d.ts:15
Parameters
- message: Message
- roleId: string
Returns string

processTicket

processTicket(ticket: Ticket): Promise<Ticket>

- Defined in packages/sengsara-ticketing/dist/services/ticketing-service.d.ts:21
Parameters
- ticket: Ticket
Returns Promise<Ticket>

updateTicket

updateTicket(ticket: any): void

- Defined in packages/sengsara-ticketing/dist/services/ticketing-service.d.ts:24
Parameters
- ticket: any
Returns void

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